Updated 2026-04-22
Returns & Refunds
Exceptions and non-refundable items
Certain bespoke engagements signed under separate statements of work may specify different refund rules; those documents control when present. Downloadable templates delivered immediately after purchase may be non-refundable once downloaded, unless Korean consumer law mandates otherwise. Administrative fees charged by payment processors may not be recoverable.
How to request a refund
Email [email protected] with your cohort name, purchase reference, and reason for the request. Our client operations team acknowledges within one business day Korea time and may ask clarifying questions. Approved refunds are initiated to the original payment method where technically possible.
Contact for refund status
Use the same email thread for status updates. If you prefer phone follow-up, reference your ticket number when calling +82 2 555 0148 during business hours. We do not request one-time passwords or unrelated personal documents to process refunds.
Timeframes
Where statutory cooling-off rights apply to distance contracts, you may withdraw within fourteen days of purchase before the cohort begins, unless you have consumed digital content that was explicitly waived with your consent as permitted by law. After a cohort starts, partial refunds may be considered for documented medical or relocation emergencies at our discretion.
Eligibility
Eligibility depends on the product you purchased. Team packages require the purchaser organization to authorize refund requests. Individuals buying on behalf of themselves must match enrollment records. Fraudulent chargebacks without contacting us first may result in declined future enrollments.
Scope
This Returns & Refunds policy applies to fees listed on tesadused.digital for ScaleFoundry Academy offerings. It does not alter statutory rights for consumers in Korea, including remedies available through Korea Consumer Agency mediation where applicable. For enterprise procurement through purchase orders, the signed order form prevails on commercial terms.
Questions: [email protected]